Testimonials

Kellie P. -  Grosse Ile, MI


I just wanted to take the time to personally thank you and your crew for the excellent job you did on my recent disaster at my home! Getting a call in the middle of the night that my home had flooded from the 2nd floor down to the basement was something I could do without as I was enjoying my first trip to New York. Luckily, my boyfriend knew enough to call your company right off the bat so that I wouldn't have to come up to such a mess. by the time I arrived from new York, the clean up had occurred and the fans and humidifiers were doing their job. I have to specifically say how efficient, polite and friendly all the staff was. They had manners, smiled and said thank you. When they said they would call, they did. When they said they would show up they did. This includes you and Joe as well. You don't know how amazing this type of customer service ins in today's world of voicemail and email. No one ever returns a phone call let alone answer the phone! It was nice that you gave us your cell phone to call you directly if we had any questions or concerns. You just don't see that very often these days. I was extremely impressed!! It really shows the type of training that Sung/lo gives its employees. I would hire a SunGlo former employee any day at my business! Anyway, just wanted to say thank you for making a horrible situation as easy as it possibly could be. I will definitely use SunGlo in the future for anything that may come up!

Kristin Y. -  Detroit, MI


I wanted to thank you for the work that was done by SunGlo services. All f the workers were professional and did a great job repairing our living room from the water damage. Al did a really good job on the drywall and painting and was very thorough in his work. If we ever need or know anyone in need of these services we will definitely call SunGlo or recommend you to someone. Thanks again for all of the help your company has provided.
 
Don & Connie M. -  Warren, MI


This note is to thank you and your company for the service provided in repairing the damages to our garage at Houghton Lake, Michigan -- which was the result of a high wind storm in July of this year.
     Specifically, we are grateful to the fast response Dan Jones, your project coordinator from Gaylord, MI provided. His working with Terry Tobias and his crew, general contractor from Gaylord, did a thorough and remarkable job of restoring our garage to its pre-storm condition. It was amazing how their team was able to do the repairs that needed to be accomplished. Dan was responsive to our many concerns and questions assuring us that the restoration was done to our satisfaction.
      SunGlo and Nationwide Insurance made this unexpected emergency a tolerable experience that ended well.
     Again, we thank your company and Dan for your excellent work and for Nationwide in processing the claim in a timely manner.

Roscoe J. -  Detroit, MI


I am sending this email to express my satisfaction with the services that were provided by your outstanding employees, Joe Zimmie, Denis Jankowsi, and their work crew. I can not stop singing their praises and because of them I would sign any testimonial and make the recommendation that SunGlo is the business to utilize for any restoration.

Jennifer W. -  Clarkston, MI


I would like to let you know how much i appreciate everything your staff did for me when we had to pack up and move out of our home. the men who came were friendly and personable, and they treated my belongings with as much respect as they treated me. Moving was very hard for me, and the movers did everything they could to make it as stress-free as possible.
     The ladies who came to pack my belongings were wonderful. They were all very sweet, and they carefully and efficiently packed my things. When we moved back into our home, they put my things back in the cabinets and cupboards in such an organized way that my house looked better than it did before we suffered our loss. I am pleased to report that I have done a very good job keeping things lined up and neat!
     I am sincerely grateful to all your staff for making a very difficult time in my life much easier for me. You are very lucky to work with such a great group of men and women.

John H. -  Dearborn Heights, MI


This letter is to express our thanks for SunGlo's professional help and specifically to acknowledge the work of Dennis Jankowski, who directed the team that restored our home following water damage.
     After reporting ceiling water damage to our [insurance] agent, we were assigned SunGlo and contacted by Dennis. Dennis met with my wife and me, did an initial inspection, explained in detail the next steps, and answered our questions.
     Dennis did a detailed inspection of the problem in our difficult crawl space attic, identified an unusual problem and explained to us the steps to the solution. Various members of the Sunglo team came and did the ceiling and room dry out, removed damaged materials and did daily checks of the water removal and dry-out until repairs could begin. During the repair stages, the SunGlo staff and the various repair teams -- duct work, painting, cleanup -- were all competent in their respective areas, efficient, and tidy.

     We have had various home insurance repairs over the last thirty years. None were handled as professionally as this.
     Thank you SunGlo and Dennis for a job well done.
 
Bernadine C. -  Dearborn Heights, MI


I would like to express my gratitude to the SunGlo workers. My special thanks to Joe and Dennis who were most efficient to accommodate my needs and did an excellent restoration to my basement home. My thanks to you, Joe & Dennis.  I am satisfied and hope to enjoy it. Thank you.
 
Alice P. -  Dearborn, MI


Good morning. This is a quick note to say that we are pleased with the recent work done on our bathroom in Dearborn, MI. The two men did an excellent job, were professional and prompt. I will not hesitate to call again when we need work or to recommend SunGlo to others. Thank you very much.

Jim S. -  Saline, MI


I had an accident at my home involving one side of an attached garage. After being released from the hospital I contacted our insurance carrier, AAA, and as I had no contractor in mind they dispatched SunGlo Services to shore up the jack studs that had been broken and enclose the door opening as the garage door was seriously damaged.
   A representative of SunGlo,  Mr. Rick Lettie arrived shortly to assess the damage and had a crew working on the door within two hours.
       Later, after the first day of repairs were made, my wife and I both noticed three small items that we were not completely satisfied with. The next day as the work was being completed we express our slight dissatisfaction with the afore mentioned items. Rick Lettie inspected the work, and agreed that the three small items needed correcting and had the crew complete the work including changing the issues we were concerned with.
       After close inspection of the work done, my wife and I are completely, 100% satisfied with the quality of work done to our home.
       In conclusion, I wish to emphasize that I have no prior relationship with SunGlo Services or any of its employees, in fact I had never heard of the company before the insurance company sent them to our home.

John M. -  Troy, MI


Just wanted to say thank you for a job well done at the recent sewage backup at Henry Ford Hospital building on Maple Rd. I talked with Nancy Nacu yesterday and she singled out you guys. Specifically she was happy with your explanation of the problem, your quick followup to her phone call s and questions. She  was also very impressed with your willingness to collaborate with the other contractor on site to just get the job done in a timely and efficient manor. I believe this will lead to more work for SunGlo. Coach's is also on their vendor list, but Nancy said she will only call [SunGlo]. She also introduced [SunGlo Representatives] to 2 other facility managers from Henry Ford. Thanks again.

Debbie D. -  Troy, MI

I wanted to take a moment to tell you what a wonderful experience my father and I have had with you and your crew in handling the work from our insurance claim. You are so personable and made us feel very comfortable that the job would be done on the most professional manner. Ed was the same, I knew that I could trust you and I was right. The Bedroom looks wonderful, all of the damage is repaired and mold removed safely. What a great group of people you all are!!!

 Francis D. - West Bloomfield, MI

It would be perilously close to ingratitude if I did not immediately thank you for the remarkably prompt and efficient manner in which you addressed our recent [emergency].

It was, without exception, a pleasure to meet every member of your staff who have visited our home in recent days. they were uniformly courteous, helpful, and if I may say so, delightfully entertaining.

You are to be truly complimented on developing an exceptional restoration service which I am sure is a high example in your industry.

 Mechele M. - Livonia, MI

I cannot begin to express my thankfulness for you and your company. Your immediate response to our water damage was unbelievable and caring consideration around the children and daycare was so kind. I was a little leary about having anyone come in, but your crew introduced themselves everyday and worked so nicely around the children and their nap times. I was most impressed with your paint crew Prestige Painting (sorry if I messed up the name).
     It has taken my husband as long as 3 days to tape off and paint our living room where it took your guys 1 day. My husband said for me to call them next time I want something painted hee hee. I just can't believe how nice everything went. Let me tell you most companies might not have been as caring because I don't have a large home, but I feel you went out of your way to make everything just right and thank you most of all for your final follow up call, that showed me you truly care for your customers. I wasn't just a number. I will recommend SunGlo to everyone who needs work. Thank you.


Margaret J. - Novi, MI

The reason for this letter is to let you know what a great company you and your crew are. As you know, I had a problem with my bedroom carpet and John and Dan tried to fix it but could not so they turned the problem over to you. You had Nelson Carpet Company come out and stretch and lay the carpet correctly. The two men, Church and Carl, knew what they were doing and I really appreciate the nice job that was done. After service on the board for ten years and the last five of those ten as president I have come in contact with many contractors. Applegate has gone through fire, flood and ice damage so that gives you an idea of all the contractors we have had to deal with. I must say your company is one of the few at the top of my list. I hope Applegate continues to use you and your excellent crew.

Thank you for all of your help.


 Dell Asplund, Crown Pointe Riverview Condominium Association - Riverview, MI

"As you know, life has a way of speedily passing by, with some of us (at eighty one years of age) noticing it much more than others. Since more than five weeks has passed by from the time that I first alerted you by letter (to my concern that the insurance investigation was not proceeding very fast) I deem it proper to write to you for more assistance in quickly resolving this situation, so I can begin the tedious reconstruction work that needs to be done.
     I would like to have your approval (and that of the Condominium Board of Directors) to commence work in some of the areas that have already been approved for coverage.
     Because SunGlo Restoration Services did an excellent and speedy job in responding to the flooding situation, and undoubtedly kept damages to a minimum, they should be considered for providing the restoration work. They also have shown in their estimates that their work appraisal is fair and complete, and they have adequately answered whatever questions that I raised about the details. I found their management to be capable, helpful, and easy to work with in resolving issues that were discussed.
     For these reasons, and the fact that I have confidence in SunGlo, I am asking that SunGlo be designated as the sole source of this reconstruction work on my condominium. Their management has indicated to me that they have the workforce in place so they could start the project next week.
     As a condominium owner, that pays a substantial monthly fee to the Association, I hope to have them REPRESENT ME in the quest for true coverage on all of my substantial losses. Since I have not as yet moved into the condo, and have not put in any “upgrades”, I think in all fairness I should have my condo reconstructed so that the damaged property is restored to a “condition as good as that existing prior to the damage” as expressed in Article V, Section 5 of the Crown Pointe of Riverview Condominium Association By-Laws."